Business Analyst

City:  Bangkok
Country/Region:  TH
Application Deadline:  Until Hire

Business Analyst, Manufacturing Technology


Imagine being responsible for shaping and implementing cutting-edge manufacturing technology solutions for the world’s largest jewellery brand. If you love solving challenges with your analytical skills, then you might be our next Business Analyst at Pandora Crafting & Supply. Join us in driving innovation and efficiency in jewellery manufacturing. Apply now!


We love that you will…

  • Provide expertise on business processes, innovations on existing business processes from functional and technical perspective.
  • Create features, user stories with relevant acceptance criteria, scenarios, and estimating business value and tech requirements of product backlog items.
  • Support Product Manager in developing and maintaining product backlog / required business capabilities including improvement opportunities.
  • Prepare user acceptance test cases, training / user Manuals, provide post go-live support.
  • Engage with all stakeholders (business, technical, product owner) to make sure that there is no gap at any level, prepare Business Analysis artefacts including process maps, design flow, specifications, and wireframes.
  • Contribute to gap analysis to uncover functionality that may require further configuration or an additional solution.
  • Perform functional analysis and the modelling of business processes in relation to key results / targets, ensuring a cross-sectional view of the functional needs.
  • Identify and initiate process efficiencies to improve existing business processes. Monitor and apply regulatory / legal changes that affect business processes and system functionality.
  • Contribute to design and testing of reports, interfaces, forms, and conversions (including validation and reconciliation of data conversions)
  • Explore new applications as a subject matter expert and may be first adopter for emerging technologies.
  • You will work with transformation and relentless improvement towards a more agile operating model creating faster time to market, better quality, and more efficiency.


We love that you are…

  • 4+ years of business process improvement experience with agile mindset through applying the agile principles of business analysis to the outcomes you produce, while leveraging the agile manifesto for the work
  • Experience from manufacturing, retail, fashion or FMCG preferred, as well as knowledge in any of the Manufacturing technology disciplines including Manufacturing Operations Management (MOM), Manufacturing ERP
  • Experience in any of SAP platforms including SAP S/4HANA ERP, SAP Digital Manufacturing Cloud (SAP DMC), SAP Manufacturing Execution (SAP ME) would be an advantage.
  • Must have strong proficiency in ‘Requirements lifecycle management’, ‘Requirements analysis and design definition’ and ‘Solution evaluation’.
  • Good understanding of ‘Business analysis planning and monitoring’, ‘Elicitation and collaboration’ and ‘Strategy analysis’
  • Client-facing skills, including the ability to analyse complex problems, influence and negotiate with customers. 
  • Independent, initiative-taking, and structured. Ability to ensure progress and commitment to deadlines.
  • Understanding of agile methods and processes would be an advantage.
  • Professional Business Analysis certification (e.g., CBAP) and / or SAP certification would be an advantage.


Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship.

Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all

  • Foster your growth and craft opportunities through our learning and development programmes.
  • At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
  • Transportation services are also available to drop you at the closet BTS station and other community areas.


About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2023, there are 107 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.


About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,700 points of sale, including 2,600 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 33,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 28.1 billion (EUR 3.8 billion) in 2023.