Sales Support Specialist - Supplies

Sales Support Specialist – Supplies, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Sales Support Specialist – Supplies plays a critical role in supporting Pandora North America's store operations by ensuring the availability, cost-efficiency, and timely approval of non-merchandise supplies used across the fleet. This includes the supplies used to sell products (shopping bags, boxes, etc.) as well as back of house materials (cleaning and office supplies).This role ensures that field resources are provided with a single point of contact when they have issues or questions about their stores. 

This role partners closely with vendors and cross-functional teams to maintain a reliable assortment of supply items that meet store needs, while actively identifying opportunities to reduce spend and improve sourcing strategies. The Specialist is responsible for answering questions and directly resolving issues. The role is responsible for following up on escalated supply related issues and partnering with cross-functional resources where required to ensure timely resolution. With a strong focus on collaboration, this role drives issue resolution that support Pandora’s strategic priorities, promote its culture, and drive operational execution.

Your Role as a Sales Support Specialist:  

•  Working with Vendors to ensure stores have the right supplies available to order for their store.
•  Liaise between E97 and global partners to ensure a smooth and timely supply process, while supporting alignment on availability and fulfillment of forecasted quantities provided by Merchandising.
•  Supports store readiness during peak periods by facilitating necessary communications, ensuring timely order approvals, and addressing any urgent fulfillment issues in partnership with cross-functional teams.
•  Facilitate intake of field issues via multiple forms (email, ticketing systems, telephone).
•  Prioritize and resolve issues.
•  Escalate issues where required.
•  Ensure non-merchandise supplies are available for ordering, approved in a timely manner, and shipped as expected.
•  Partner with cross-functional teams to resolve issues.
•  Regularly re-evaluate processes and supply pricing for continuous process improvement and cost savings opportunities.
• Track and assess store-level spend on supplies to identify outliers, trends, and opportunities for cost containment.
• Proactively identify and recommend lower-cost or alternative supply options that meet operational and brand standards.
• Collaborate with Procurement, Merchandising, and Finance to ensure supply strategies align with OPEX management and EBIT objectives.

Craft your career with us if you have:

• Proven ability to lead and manage complex, cross-functional projects that directly support strategic business objectives and drive measurable impact.
• Strong critical thinking and analytical skills, with the ability to identify root causes of recurring issues and implement long-term, sustainable solutions.
• Strategic mindset with the ability to see beyond day-to-day tasks, anticipate future needs, and proactively recommend process improvements.
• Demonstrated ownership and accountability in managing high-impact operational processes, including budget oversight and cost optimization.
• Excellent relationship-building and communication skills across multiple levels and departments, including field leadership, global teams, and external vendors.
• Deep understanding of store operations, including internal processes, technologies, and the end-user experience.
• Proficiency with internal ticketing platforms, reporting tools, and systems used for order management and vendor coordination.
• Comfortable analyzing spend and supply data to identify trends, risks, and opportunities for increased efficiency.
• Bachlor’s degree in Buisness, Management or related field.
• 5-8 years experience in store support, store operations, or related roles
• Fluent in English; additional languages are a plus.

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.