Sales Support Specialist- Stores

Sales Support Specialist-Stores,  Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Sales Support Specialist- will be part of the North America Sales Support team within Sales Operations, working cross-functionally with Retail Excellence, Facilities, Finance, Marketing, Visual Merchandising, Legal and Field Leadership. As Sales Support Specialist – Stores, you will serve as a key partner to owned and operated stores and franchise partners, supporting smooth daily operations between store teams and corporate functions.

As a Sales Support Specailist you will…

Engraving Program Management:

• Coordinate with vendors on machine logistics, shipping, and program onboarding for owned and operated, franchise, and event locations.
• Track machine assignments, deliveries, and maintenance updates across markets.
• Support rollout planning for new engraving machines and special projects, partnering cross functionally with Store Design, Marketing, Visual Merchandising, etc.
• Manage engraving dashboard access and rebilling reporting in collaboration with Finance and Data teams.

Pandora Assist Ownership and ServiceNow Reporting:

• Oversee ticket intake and resolution for store operations, ensuring consistent service levels and cross-functional follow-up.
• Analyze and report on ticket volumes and trends to identify process improvement opportunities.
• Partner with cross functional teams to streamline case management and enhance user experience.

Store Hours & Emergency Closures:

• Manage holiday hours and emergency closure data collection for owned and franchise stores.
• Partner with cross functional departments to ensure accurate and timely data distribution to all systems.
• Maintain consistent communication with field teams and cross-functional partners to confirm updates and reporting cadence.

 Misc Job responsibilities:

• Assist in administrative functions for company meetings, events or conferences.
• Partner with cross functional departments for understanding of daily of Pandora processes
• Work closely with all retail sales operations on communication of any changes to policies, procedures or clarity around questions.
• Work with Global Business partners on effective ways to operate to support stores.
• Review Savings opportunity and efficiencies in sustaining all current processes.

Craft your career with us if you have:

• Proven ability to create and oversee complex projects that align with strategic objectives.
• Bachlor’s degree in Business, Management
• 3.5 yrs experience in a related field
• Excellent organization and communication skills
• Experience in ticketing and reporting tools preferred.
• Strong relationship-building and collaboration skills across cross-functional teams.
• Familiarity with store processes and technologies.
• Ability to manage issues that arise within both O&O and wholesale, acting as an advocate within the organization.
• Familiarity with ticketing platforms and reporting tools preferred.
• Analytical skills to evaluate process effectiveness and drive improvements.
• Fluency in English (additional languages are a plus)

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

79,500 – 99,300$ commensurate with experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.