Project Manager, Store Network Expansion

Project Manager, Store Network Expansion, Pandora Digital & Technology

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:
In Delivery & Planning, we drive and improve the end-to-end delivery of technology initiatives in collaboration with Product, Project, and Development teams. Our mission is to deliver the expected outcomes for our customers and colleagues in the shortest possible time to market while staying within budget.

We collaborate across the Digital and Technology domains, providing expertise and acting as the healthy friction in our organization—asking the right questions, ensuring ambitions are always clear, and maintaining a laser focus on outcomes.

If this excites you, we want you to bring your leadership, expertise, entrepreneurial spirit, and fresh ideas to make a significant impact as we continue to shape and grow this team.

You’ll join an exciting business area within a truly international organization of passionate, can-do spirited, and performance-driven people. Flexibility and informal working are core to our culture—you will be trusted to deliver and measured on outcomes and impact rather than ticking boxes or completing tasks for the sake of it.

Your role as a Project Manager, Store Network Expansion:

As a Project Manager, Store Network Expansion, you will play a pivotal role in executing Pandora’s network expansion strategy within your assigned geographical region. Reporting to the D&T Lead, Store Network Expansion, you will oversee the planning, coordination, and implementation of all IT-related deliverables for store openings, relocations, and acquisitions.

This role requires a proactive, detail-oriented leader who thrives in a fast-paced environment. You’ll manage multiple projects simultaneously, ensuring all deliverables are met on time, within budget, and to the highest quality standards.

The program operates within a matrix organization with shared resources and capabilities, meaning that the Project Manager will need to effectively collaborate across various teams, functions and multiple time zones to achieve successful project outcomes in a global setting.

Network expansion is one of Pandora’s strategic priorities. Are you ready to make an impact?

• Project Planning and Execution: Develop and manage detailed project plans for store expansion activities covering the IT deliverables within the assigned region. Ensure that all milestones, timelines, and deliverables are clearly defined and communicated to stakeholders.
• Stakeholder Management: Establish and maintain strong relationships with key stakeholders, including store managers, regional teams, vendors, and senior leadership. Ensure that stakeholders are engaged and informed throughout the project lifecycle, addressing any concerns or requirements proactively.
• Implementation Planning: Coordinate and oversee the execution of IT deliverables in store expansion projects, ensuring that all implementation activities are thoroughly planned and aligned with overall project goals. Work closely with cross-functional teams, including those responsible for hardware requests, field engineer bookings, and internet setup, to integrate IT installations seamlessly into broader store expansion efforts.
• Process Facilitation and Streamlining: Identify opportunities to streamline processes and improve efficiency in the execution of IT deliverables. Facilitate the implementation of best practices and standardized processes within the matrix organization to ensure consistent and high-quality outcomes across all projects.
• Escalation Routes and Reporting: Establish clear escalation routes for addressing issues that arise during project execution. Ensure that problems are escalated promptly to the appropriate levels and that effective solutions are implemented. Prepare and deliver regular reports to the D&T Lead, Store Network Expansion and D&T leadership on project status, risks, and outcomes.
• Transparency and Governance: Ensure transparency in all project activities by maintaining accurate and up-to-date documentation, including project plans, timelines, budgets, and issue logs. Adhere to governance frameworks and ensure compliance with organizational standards and policies.
• Vendor Coordination: Act as the primary point of contact for vendors and subcontractors within the region. Ensure that all work is completed according to the agreed-upon schedules, quality standards, and SLAs. Address any issues or delays promptly and escalate as necessary.
• Quality Assurance and Testing: Implement and enforce rigorous end-to-end testing protocols for all IT installations. Ensure that all systems and hardware are fully functional before store opening, with a focus on minimizing post-opening issues.
• Continuous Improvement: Contribute to the continuous improvement of store expansion processes and methodologies. Provide feedback on vendor performance, site surveys, and installation practices to help refine and optimize the overall program.
• Language Skills: You will engage with stakeholders across North and South America, requiring proficiency in English, as well as Spanish, and/or Portuguese.

Craft your career with us if you have:

• At least 5-7 years of experience in project management, with a focus on network infrastructure, IT installations, or related fields. Experience in retail or a similar industry is highly preferred.
• Understanding of network infrastructure, including ISP installations, IT systems, and backup internet solutions. Familiarity with project management software and tools.
• Proven ability to manage multiple projects simultaneously, ensuring on-time and on-budget delivery. Experience in coordinating with vendors and subcontractors.
• Excellent verbal and written communication skills, with the ability to effectively convey complex information to stakeholders at all levels. Strong interpersonal skills and the ability to build relationships with cross-functional teams.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Bachelor’s degree in business, engineering, information technology, or a related field. Project Management Professional (PMP) certification is a plus.

Preferred Experience:

• Experience working on store expansion projects in a geographically diverse environment.
• Familiarity with site survey processes, IT infrastructure requirements for retail environments, and vendor management.
• Previous experience in a role where improving operational efficiency and managing quality were key priorities.

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

Maryland salary: $105,000.00 - $115,000.00 commensurate on experience

About Pandora:  

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.