E-Commerce Operation Assistant (m/f/d) Zug, Switzerland
FOR OUR ORGANISATION IN SWITZERLAND BASED IN ZUG, WE ARE LOOKING FOR YOU!
As part of a small Team you will ensure that all sold items are picked, packaged and dispatched within a duly manner and thus provide the customer with an exceptional online shopping experience in our newly established e-Commerce fulfillment center in Zug.
Part of the job will also be to handle returns and to respond to online customer queries in a timely and service-oriented manner.
To ensure success in this position you will need to perform to a high level of accuracy. Top candidates will be upstanding, organized and able to perform under pressure, always having a state-of-the-art customer experience on top of their mind.
WE DELIVER • WE DARE • WE DREAM • WE CARE
WE DELIVER - Let's deliver together:
- Picking, packaging and distribution of sold items
- Working with IT required for printing and handling of order/return fulfillment (no nightshifts)
- Providing a professional level of customer service via phone with emphasis on strong after sales service
- Check and count stock received for e-Commerce inventory
- Ensure all returns are processed correctly and dealt with efficiently and timeously
- Replenishment
WE DARE - what we ask for
- Stock management accuracy
- Picking and packing time
- Customer service satisfaction
WE DREAM - This is what we dream of:
- High school diploma, GED, or suitable equivalent
- work experience in a similar role
- Excellent verbal communication skills,fluent in German, Italian and/or French
- Basic level of English
- Ability to work harmoniously with diverse range of people
- Physically agile and dexterous
- Hands-on mentality
We CARE - waht you can expect:
- An internationally successful company
- Flat hierarchy
- Competitive compensation package
- An highly motivated team
- A modern workplace
- Can-Do-Attitude
- Events
- Personal and professional development through regular e-learning modules
We are looking forward to welcoming you!