If you love digging into what the data is really telling you and turning it into action, we'd like to meet you.
As Senior Officer, Consumer Quality Insights & Improvement, you'll turn consumer feedback into insight, and insight into action. You'll analyze data and generate reports from multiple sources, then coordinate across teams to drive improvement — from routine, timely reporting through to projects that improve how our functions work and lift product and service quality.
Key accountabilities
Data & Insights
- Consolidate and analyze consumer voice from RMA, Voice of Consumer, and Quality Care into a clear picture of product and service quality.
- Develop and deliver reports with actionable recommendations that enhance product quality and consumer satisfaction.
- Build, maintain, and improve dashboards that let stakeholders monitor consumer feedback and track improvement.
- Support end-to-end, after-launch initiatives, including expanding our consumer-voice channels.
- Contribute to AI and automation initiatives that make the data team's insight generation faster and more scalable.
Improvement & Coordination
- Serve as a point of contact for Quality Care, receiving feedback from global retail and distribution centers.
- Support the ways of working, workflows, and tracking framework for Quality Care inputs.
- Coordinate product-enhancement projects across overseas, plant, and Thailand teams.
- Act as project manager for assigned improvement actions, securing timelines and keeping status and plans current.
- Support knowledge-sharing and training on consumer quality by contributing trends, insights, and learning materials for stakeholders.
What we're looking for
- Curiosity — you ask questions, seek improvement, and love driving new things.
- Creativity — you find new answers to old questions and enjoy learning new methods and systems.
- Resilience — you stay steady through setbacks, bounce back quickly, and adapt fast to change.
- Data-driven, with an interest in AI — you extract insight with clear, concrete logic.
- Communication and storytelling — you connect people, build a positive working environment, and turn data into a clear story people can act on.
Qualifications
- Bachelor's degree or above in Engineering, Computer/Data Science, Statistics, or a business field.
- 2–3 years' experience in business analysis, project or improvement management, or quality engineering.
- Experience in a manufacturing environment or interest in the jewelry industry is a plus.
- Good proficiency in both English and Thai, written and spoken.
