Internship – France E-Commerce
Start date – January 2027
Internship of 6 months - Master 1/2 - 1500 EUR
Location - Paris
Job Context
Reporting to the France E-Commerce D2C Specialist, you will support the day-to-day execution and commercial activities of Pandora's France e-commerce business.
In this role, you will gain hands-on experience across digital trading, content management, campaign execution, reporting, customer experience, and e-commerce operations. You will work closely with the France E-Commerce Specialist and collaborate with Marketing, CRM, Customer Service, Retail, Supply, and Global teams to support the successful execution of Pandora's online business.
This internship offers a unique opportunity to develop a broad understanding of e-commerce within a fast-paced, international, and commercially driven environment.
Key Responsibilities
Your responsibilities are structured around six main areas:
1. Support the day-to-day management of the France e-commerce site
Support homepage updates, content changes, and landing page creation.
Assist with onsite merchandising updates and product visibility checks.
Help ensure the France site remains accurate, brand-compliant, and commercially relevant.
Support the execution of local and global content updates.
2. Support campaign launches and key commercial activations
Assist in the execution of product launches, gifting moments, promotional activations, and key trading periods such as Mother's Day, Black Friday, Cyber Week, Valentine's Day, and Christmas.
Support campaign setup and launch readiness checks.
Help coordinate assets, timelines, and execution requirements.
Participate in launch reviews and implementation follow-up.
3. Support site quality assurance and customer experience
Perform routine site checks and QA reviews.
Identify content issues, broken links, missed updates, customer journey issues, and merchandising inconsistencies.
Escalate findings and track resolution.
Support initiatives to improve the customer experience and site usability.
4. Support e-commerce reporting and performance monitoring
Assist with the preparation of weekly trading reports and dashboards.
Help monitor key e-commerce KPIs including Revenue, Traffic, Conversion Rate, AOV, ASP, and customer behaviours.
Support competitor monitoring and market intelligence activities.
Contribute to the preparation of business reviews and performance updates.
5. Support stakeholder coordination and project management
Help coordinate activities across Marketing, CRM, Customer Service, Retail, Supply, and Global teams.
Track actions, deadlines, and project milestones.
Support asset collection, campaign coordination, and operational follow-up.
Assist in maintaining project trackers and documentation.
6. Contribute to continuous improvement
Identify opportunities to improve site execution, customer experience, and operational efficiency.
Share ideas based on competitor monitoring and industry trends.
Support testing, learning, and optimisation initiatives.
Contribute to team projects and ad hoc business needs.
WHO YOU ARE
Currently pursuing a Bachelor's or Master's degree in Business, Digital Marketing, E-Commerce, Management, or a related field.
Strong interest in e-commerce, digital business, retail, and customer experience.
Curious, proactive, and eager to learn in a fast-paced environment.
Strong organisational skills with attention to detail.
Comfortable working with Excel, PowerPoint, and digital tools.
Analytical mindset with an interest in understanding business performance and customer behaviour.
Strong communication and collaboration skills.
Fluent in French and English.
WHAT YOU WILL LEARN
E-commerce trading and commercial planning.
Content management and website operations.
Digital customer journeys and online merchandising.
Campaign execution and launch management.
Business performance analysis and KPI monitoring.
Cross-functional stakeholder management.
The day-to-day operations of a leading international D2C e-commerce business.
About Pandora
Pandora is the world’s largest jewellery brand. It designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through approximately 6,800 points of sale, including over 2,600 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs more than 35,000 people worldwide and manufactures its jewellery in two LEED Gold-certified facilities in Thailand, primarily using recycled silver and gold. Pandora is committed to sustainability leadership and has set science-based targets to reduce greenhouse gas emissions by 50% across its operations and value chain by 2030.
At Pandora, we believe that an inclusive and diverse workplace, reflecting the diversity of society in our interactions with customers and colleagues, is essential to fulfilling our mission: to give a voice to people’s loves. We are committed to fostering, developing, and preserving a culture of inclusion and diversity where every individual feels respected, valued, and empowered to reach their full potential.
