About PANDORA:
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora Vietnam:
Pandora’s new jewellery crafting facility is located in the Vietnam–Singapore Industrial Park III (VSIP III), about 40 km north of Ho Chi Minh City. When fully scaled, the state-of-the-art facility will produce up to 60 million jewellery pieces annually and employ around 7,000 craftspeople. It is powered entirely by renewable energy and built to LEED Gold certification standards.
Job Summary:
This position is responsible for serving as the primary quality gatekeeper for mass production and manufacturing changes while driving end-to-end QA/QC operations across the full product lifecycle. Bridging the gap between New Product Development (NPD) and mass production, the role leads continuous improvement initiatives, establishes comprehensive inspection programs, and leverages best practices across all production units. Additionally, this position ensures strict compliance with ISO standards and social compliance regulations, collaborates closely with Production, Process Excellence (PEX), and Advanced Quality (AQ) teams to escalate and resolve quality issues, and manages inspector team performance to guarantee high-quality, on-time product delivery to customers.
Job Descriptions:
- Translate company goals into tangible actions/ metrics for Product Quality;
- Adhere to brand quality standards, product quality standard, specs, tolerances, and QMS policies; provide feedbacks on adherence feasibility as needed
- Ensure Product Quality follow the inspection procedure, standard and tolerance developed by Advanced Quality; ensure learnings are incorporated
- Collaborate with Advanced Quality to agree on update/ change on inspection standard and tolerance during mass production phase
- Manage the product inspection from D-phase to mass production, including the outsourced product by process; ensure the products are delivered with right quality and on time.
- Work with AQ/ PEX/Production/Pre-Production to ensure closed-loop communication between mass production, development, in order to incorporate best practices and learnings into new product design and quality standard setting.
- Endorse continuous improvement initiatives from PEX from quality aspects
- Drive the improvement of Work Instruction, procedure and process control to further reduce quality issues, in collaboration with PEX
- Ensure collaboration between Product Quality (MQC and AQ teams) and Advanced Quality; ensure feedback and lesson learned are incorporated into new product and process design.
- Plan and follow up performance of inspector team (Output) to assure that product will be deliver to customer on time.
Job Requirements:
- Bachelor’s or Master Degree in Engineering, Quality Management, Material Science, or any related technical majors.
- Minimum 3 years of proven leadership experience in Manufacturing Quality Processes, Quality Management Systems (QMS), or related industrial quality engineering roles.
- Advanced capability in MS Office; hands-on experience with SAP (or equivalent ERP system) and Power BI for quality metrics reporting and data visualization.
- Proven ability to drive solutions for complex operational challenges and make sound, strategic trade-offs under high-pressure scenarios.
- Demonstrated skill in managing high volume and complexity, ensuring efficient delivery of high-quality results.
- A humble, team-first leader capable of motivating, developing, and mentoring a high-performing team of future leaders.
- Self-motivated, adaptable to change, and committed to continuous operational improvement.
- Exceptional interpersonal and communication skills to influence, collaborate, and build strong relationships across all organizational levels.
- Business-fluent in English (both written and spoken) for cross-functional and international stakeholder communication.
Due to the high volume of applications, we will only be reaching out to candidates who are being actively considered.
