Team Leader, eCommerce Operations

pPandora is the world’s largest jewelry brand, dedicated to giving a voice to people’s loves. Our Prague office serves as a strategic hub for Pandora Eastern Europe (EE Cluster), supporting both our wholesale partners and our owned amp; operated retail and e‑commerce channels./pp /ppWhat sets Pandora apart is not only our iconic collections, but also our strongpeople‑first culture/strong. Across every role and location, we live by our values — strongWe Care, We Dream, We Dare, We Deliver/strong — and we are committed to continuous learning, collaboration, and growth./pp /ppWe are now seeking an experienced strongeCommerce Operations Team Lead/strong to drive the success of our Czech Republic Fulfilment Centre. In this role, you will lead and develop a high‑performing team, oversee daily fulfilment operations, and ensure our customers receive fast, accurate, and reliable service. You will collaborate closely with carriers, customer service teams, and senior operations leaders both locally and internationally to maintain strong performance, optimize workflows, and support peak periods and major campaigns./pp /ppIf you are a hands‑on leader who thrives in a fast‑paced environment and is passionate about operational excellence, this is an exciting opportunity to make a meaningful impact./pp /ppstrongRole amp; Responsibilities:/strong/pulliLead daily operations of the eCommerce Fulfilment Centre, ensuring efficient, accurate, and high‑quality workflows./liliManage, organize, and coordinate Pick amp; Pack Assistants and the Customer Service Assistant to deliver smooth end‑to‑end operations./liliOversee fulfilment activities — picking, packing, returns, and quality checks — ensuring productivity, accuracy, and safety standards./liliEnsure full compliance with merchandise handling standards, stock integrity, replenishment processes, and loss‑prevention policies./liliDrive exceptional customer experience by meeting fulfilment accuracy, processing speed, and customer service SLAs./liliResolve escalated customer inquiries professionally while maintaining service quality KPIs./liliProvide operational reporting and performance insights to the eCommerce Operations Manager, highlighting issues and opportunities for improvement./liliCoach, develop, and performance‑manage the fulfilment team, fostering capability, motivation, and continuous improvement./liliManage delivery carrier performance, addressing issues and driving improvements in delivery reliability and speed./liliForecast resource needs based on sales trends and campaigns, ensuring readiness, capacity planning, and compliance with operational policies./liliCooperate with our merchandising team in Warsaw to ensure product availability, prevent stock shortages, and support smooth replenishment processes./li/ulp /ppstrongYou’re the Perfect Match If You Have:/strong/pul type=discli1–2 years of experience leading a team, ideally in retail, eCommerce operations, or logistics./liliStrong communication skills with excellent command of strongCzech and English/strong./liliA proactive, organized approach, able to manage multiple tasks simultaneously./liliA passion for improving processes and delivering outstanding customer experiences./liliComfort working in an international, fast‑paced, and constantly evolving environment./li/ulp /ppstrongWhat We Offer:/strong/pul type=discliMonday–Friday work schedule in a company with a people‑centered culture focused on continuous development./liliStable cooperation based on an employment contract./liliAn additional paid day off for your birthday and for your annual health check./liliA range of benefits available to all employees in the Czech Republic./li/ulp /ppPandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.#LI-DNI/pp /pp /p