About The Role
The Retail Training Specialist supports retail capability by delivering focused training and embedding learning in-store.
Working closely with the Head of Retail (HK, MO & TW), Regional Sales Managers, Store Managers and the wider Asia training team, the role focuses on supporting store capability development through training, coaching and learning reinforcement.
This is a field-based role requiring regular presence in stores to observe, coach and reinforce behaviours. The role is expected to drive improvements in in-store execution through practical coaching and follow-up.
The role executes training initiatives across Taiwan, ensuring relevance to local market needs while maintaining alignment with Asia training priorities.
The role reports to the Asia Sales Training Manager.
You will also contribute to an inclusive, high-performing culture, embedding Pandora’s core values Dream, Dare, Care and Deliver in everyday interactions.
What You Will Do
As the Retail Training Specialist, your key responsibilities will include:
• In-store Coaching: Deliver on-the-floor coaching, observe interactions, identify behavioural gaps and reinforce service standards to strengthen selling effectiveness.
• Store Manager Development: Support Store Managers in strengthening coaching capability, team development and follow-up practices within stores.
• Training Delivery: Deliver onboarding, product and collection trainings, along with service and selling skills programmes across classroom, virtual and in-store formats, while supporting learning deployment through relevant digital platforms.
• Business Insight and Action Planning: Review performance with retail leaders, identify capability gaps and support targeted development actions, with regular reporting to the Asia Sales Training Manager.
• Best Practice Sharing: Identify effective store practices and support the sharing of successful approaches to reinforce learning and encourage consistency across stores.
• Content Localisation: Adapt and localise training materials into Traditional Chinese to support the Taiwan market.
• Stakeholder Collaboration: Work closely with the Head of Retail (HK, MO & TW), Regional Sales Managers, Retail Operations and the wider Asia training team to support execution and share market feedback.
