Specialist, Retail Property & Facilities

Do you want to be a part of the world’s leading jewelry company while putting your experience in Property & Network Management into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.

Pandora is looking for a dynamic and business-savvy Specialist, Retail Property & Facilities in Mexico City.

Main purpose of the role:

The Specialist, Retail Property & Facilities will assist in all aspects of facility management and operations for the O&O Stores. The Facilities Specialist will have oversight and work directly with all aspects of facility operations related to issues that include the day-to-day operations of the facilities(s), vendor relationship, maintenance of the buildings, grounds, custodial services, electrical, HVAC, safety, and miscellaneous tasks as necessary.

Responsible for developing, guaranteeing, and executing the operational opening, relocation and other processes and projects in the Property area. Will also provide support in assisting the Manager in the real estate process and store leasing functions for Both Franchisees and O&O Stores.

Key accountabilities:

• Manager vendor relationships on all Owned & Operated store operations and services in LATAM
• Authorize vendor payments.
• Coordinate, implement and communicate facility management and office services policies, procedures, and practices in LATAM.
• Establish, implement and communicate facility management service level standards and agreements.
• Coordinate key space metrics agreed under contractual conditions for each vendor and market.
• Ensure effective use of client and customer feedback tools.
• Act as primary point of contact with outside consultants and management consultants in all aspects of maintenance project to include tenant improvements and payment approvals.
• Act as primary point of contact with all field offices in LATAM to provide support in all aspects of Facilities Management.
• Implement innovative programs and processes which enhance the business model.
• Must have knowledge of budgets, establish, analyze expenses and divide them into preventive and corrective.
• Ensure that contracts are managed and maintained to provide necessary supplies and services per defined scopes of work and costs. 
• Identify and employ new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and cost-savings.
• Master data maintenance and work closely with BI, Merch and Global team.
• Prepare and analysis the information to executive reports.
• Plan, develop and execute rent, maintenance forecasts and budget with the finance team and any additional areas involved in the process.

What We Are Looking For: 

• 4-5 years of experience with Property Management, Facilities, Maintenance
• Proven expertise in retail 
• Strong business acumen including experience working mall developers
• Strong understanding of Shopping Center leases and how to read them
• Bachelor’s degree in business, engineer, architect, or similar field and/or equivalent professional experience.
• Highly organized and ability to adapt to quickly changing priorities
• Ability to work well with all levels of management and build partnerships 
• Ability to communicate effectively with Franchise partners as needed
• Must be self-motivated and driven toward achievement of long-term goals and a willingness to learn new skills
• Must be able to develop, work against, and meet tight and aggressive deadlines and goals with a positive mindset
• Analytical and problem-solving skills
• Customer service
• Organization, time management, prioritizing and the ability to handle a complex, varied workload
• Fluent English