Specialist, HR Generalist

Do you want to be a part of the world’s leading jewelry company while putting your experience in Human Resources into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.

Pandora is looking for a dynamic and business-savvy Senior Specialist, Human Resources Generalist in Sao Paulo, Brazil.

Main purpose of the role:

Under the direction of the HR Business Partner, the Human Resources Generalist acts as a strategic and operational partner to the business, supporting leaders and employees across the employee lifecycle with a strong focus on people management, employee relations, talent development and engagement.

The role works in close collaboration with Payroll/Departmento Pessoal (DP), ensuring alignment and effective communication, while payroll execution and statutory ownership remain with the Payroll function.

Talent Acquisition & Workforce Health (Non-Operational)

• Partner with HRBP and Talent Acquisition team to support workforce planning and hiring strategies, while end-to-end recruitment execution is owned by the dedicated Recruiter.
• Act as a strategic partner to recruitment in cases of high turnover, repeated vacancies or operational risk, particularly in retail or specific business units.
• Analyze hiring patterns and onboarding effectiveness, providing insights and recommendations to HRBP, Recruiter and business leaders.
• Support hiring managers in addressing structural or people-related issues impacting attraction, retention and performance.
• Participate in interviews or selection discussions when required due to business criticality or employee relations risks.
• Ensure alignment between Talent Acquisition efforts and broader HR initiatives related to engagement and retention.

Employee Relations, Ethics & Employee Support

• Act as a primary HR point of contact for employees on people-related matters, providing guidance on policies, processes and employee lifecycle topics.
• Act as a trusted advisor to managers and employees on employee relations, performance management, conduct and conflict resolution.
• Support leaders through coaching, feedback and performance improvement guidance.
• Mediate and support workplace-related complaints and allegations, including conduct, harassment, ethics and labor-related matters.
• Support and participate in internal investigations, in coordination with HRBP and Legal, ensuring confidentiality, neutrality and due process.
• Ensure appropriate documentation, escalation and compliance in sensitive employee relations cases.
• Partner with Payroll/DP and Legal to monitor labor relations topics and mitigate people-related risks.

Partnership with Payroll / DP (Non-Operational)

• Partner with Payroll/DP to support employee understanding of payroll-related matters, acting as a facilitator when communication or context is required.
• Ensure payroll-related inquiries are properly routed to Payroll/DP, maintaining clear ownership and accountability.
• Provide contextual HR information to Payroll/DP when needed, without executing payroll calculations or statutory processes.

Talent Management & Development

• Partner with HRBPs and business leaders (DSM/RSM) to support performance management, talent mapping, succession planning, and development initiatives.
• Identify organizational and individual development needs, including training mapping per role, and support the design and delivery of targeted learning solutions.
• Collaborate with Retail Excellence to align training programs with capabilities priorities.
• Support employee retention through development-focused action plans.

Compliance, Policies & Governance

• Ensure HR practices align with local labor legislation, internal policies and global guidelines, in partnership with HRBP, Payroll/DP and Legal.
• Support the creation, update and communication of HR policies and procedures.
• Act as an HR representative during audits or inspections related to HR practices (excluding payroll execution).

Engagement & Culture

• Lead and support employee engagement initiatives, team building activities and internal communications.
• Promote company culture, values and employee experience initiatives.

Reporting & HR Analytics

• Ensure People Portal (employee data system management) is consistently updated and maintained as the central source of HR information and reporting.
• Collect, analyze, and interpret HR data related to turnover, engagement, recruitment, and performance.
• Provide actionable insights and reports to HRBPs and leadership to support informed decision-making.

What We Are Looking For:

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related fields
• Minimum of 5 years of experience as an HR Generalist, preferably within retail, complex, or multi-unit environments.
• Strong experience in employee relations, talent management, and HR business partnering, ideally supporting retail or field-based teams.
• Proven experience working collaboratively with Payroll/DP and external vendors in a fast-paced, operational setting.
• Willingness to travel as required to support multi-unit or store operations within territory.
• Strong interpersonal, communication and conflict management skills
• Ability to influence leaders and manage sensitive situations with professionalism
• High level of confidentiality and ethical judgment
• Ability to adapt in a fast-paced and changing environment
• Advanced English

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