Specialist, eCommerce Trading & Web Merchandising

Specialist, Ecommerce Trading + Web Merchandising, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The North America Ecommerce team at Pandora drives online commercial performance by delivering a seamless, optimized, and customer‑centric digital experience across the US and Canadian markets. Working cross‑functionally with Global Ecommerce, Marketing, CRM, Paid Media, Operations, and Technology teams, the group translates global strategies, platforms, and initiatives into locally relevant, high‑impact onsite execution.

Within this team, the Ecommerce Trading and Web Merchandising Specialist plays a critical role in shaping the Canadian onsite experience. The role owns day‑to‑day site execution and optimization, turning category strategies, campaign plans, and commercial priorities into precise onsite merchandising actions. By leveraging data, consumer insights, and experimentation, the Ecommerce Trading and Web Merchandising Specialist continuously optimizes navigation, search, product presentation, promotional execution, and supports global releases to drive growth and enhance the customer journey.

The ideal candidate brings strong ecommerce merchandising expertise, a data‑driven mindset, and a passion for delivering best‑in‑class digital retail experiences in a fast‑paced, collaborative environment.

Your role as Specialist, Ecommerce Trading + Web Merchandising:

• Manage the Salesforce Commerce Cloud ecommerce platform, partnering with other site merchandising specialists to execute the day to day website merchandising tasks on the CA sites and deliver in a timely manner.
• Develop and execute a comprehensive category strategy aligned with Pandora’s overall business objectives. Identify market trends, customer preferences, and competitive landscape to drive category growth and differentiation.
• Drive revenue growth through effective planning, execution, and optimization of ecommerce initiatives. Analyze sales data, monitor key performance indicators (KPIs), and identify trends and opportunities for growth and improvement.
• Support website merchandising tasks partnering with ecommerce team – including product set up, categorization, campaign set up based on the commercial calendar with full website replication responsibilities using SFCC Business Manager.
• Optimize navigation, sorting, PLP filters/search refinements and onsite search identifying opportunities utilizing Bloomreach, Content Square and Adobe Analytics; drive changes based on data, consumer behavior and competitive insights.
• Implement, optimize and execute the implementation of approved campaigns, including promotions and website content in line with local and Global guidelines.
• Work closely with the optimization and testing team to execute and iterate on A/B tests to optimize and personalize the consumer journey.
• Optimize onsite search performance weekly and reduce no search results, optimize product sorting within categories as well as search results pages to gather insights and improve conversion. Drive strategic initiatives to create a seamless customer experience.
• Think like a customer: Continuously improve the online customer experience by analyzing user behavior, conducting user testing, and implementing enhancements to increase conversion rates, reduce bounce rates, and improve customer satisfaction.
• Analyze and report on daily / weekly / monthly onsite merchandising performance using Adobe Analytics & ContentSquare to provide recommendations to be reviewed by the ecommerce team, documenting results and sharing best practices with the rest of the team.
• Execute SEO strategies presented by agency partners.
• Coach the team members on SFCC, and share knowledge & key insights, platform releases & functionality with the wider team. 

Craft your career with us if you have:

• 3 to 5 years proven experience in site merchandising or category management
• 1-3 years experience in Salesforce Commerce Cloud (formerly Demandware) / Bloomreach
• Deep understanding of ecommerce platforms and online retail brands
• Familiarity with XML file handling, macros, HTML/CSS
• Proficient in Content Square, Bloomreach, Adobe Analytics, or similar BI tools preferred
• In depth knowledge of ecomm platforms, web analytics tools, and digital marketing strategies
• Strong understanding of UX principles and best practices
• Salesforce Commerce Cloud required / Bloomreach, or other similar Ecommerce search and sorting tools
• experience an asset
• JIRA ticketing system experience required
• Adobe Analytics experience required
• Content Square experience is preferred
• Basic HTML, CSS and XML knowledge required
• Experience in best practices of testing, optimization and drivers of online conversion
• Experience with SEO, A/B testing and Einstein Dynamic Merchandising is preferred
• Strong attention to detail and quality of work, excellent organizational and project management skills
• Must be able to perform well in a deadline-driven, rapidly changing environment
• Pro-active and results orientated
• Ability to develop and execute strategic plans and initiatives
• Strong communication and collaboration skills. ability to work cross-functionally
• Self-motivated, analytical and structured approach to your tasks
• Strong verbal, written and PowerPoint presentation skills
• Quick learner and adapt to a professional and high-performance work environment
• Be data driven, analyze data quantitatively & qualitatively and use customer research, data and metrics to back up assumptions and identifying opportunities
• Adaptability and Continuous Learning – the landscape is continuously evolving, as a member of the Ecommerce team you should be adaptable and open to learning new technologies, industry trends, and best practices – keeping up with the latest advancements and staying ahead of competitors

Our Benefits: 

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

Toronto Canada Salary: C$88,400 – C$110,500 commensurate on experience 

*Please note this role requires 3 days a week in our Toronto Office

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.