Are you ready to help shape the future of Pandora’s connected customer experience? Do you want to play a key role in rolling out global omnichannel initiatives and strengthening standards across markets? Are you excited about ensuring customers enjoy seamless journeys across online and in‑store touchpoints? And do you thrive at the intersection where digital and physical retail meet?
If so, the Senior Specialist, Omnichannel, Global eCommerce role might be your opportunity to make a truly global impact!
Where omnichannel execution meets customercentric innovation
In this role, you will support the delivery and optimisation of Pandora’s most important omnichannel, delivery and post purchase initiatives - ensuring consistent standards, strong operational execution, and smooth adoption across markets. You’ll coordinate key processes, maintain global guidelines, and help shape the features and frameworks that bring our ambitions to life.
You will:
Support rollout of global initiatives covering omnichannel, delivery methods and post purchase experience
Contribute to business cases with data, insights, and impact assessments
Gather requirements, ideas, and improvement opportunities from cross functional teams and size initiatives
Coordinate timelines and dependencies across teams and markets
Collaborate with cluster leads to support target setting and performance tracking
Ensure guidelines and best practices across touchpoints are documented and maintained
Stay up to date on competitor activity, industry trends, and best practices
What makes you shine - your strengths, mindset & way of working
You bring a structured, analytical mindset and a passion for creating seamless experiences across channels. You enjoy connecting stakeholders, translating data into insights, and driving clarity in complex operational setups. You’re collaborative, proactive, and comfortable navigating multimarket environments where precision and communication matter.
You will succeed with:
A bachelor’s degree in Business, Marketing, Digital Commerce, or a related field
Minimum 5 years of experience in eCommerce, digital operations, or omnichannel retail
Strong analytical and reporting skills with the ability to translate data into insights
Solid project coordination skills and comfort working across functions
Strong communication skills suited for both operational and senior audiences
A structured, detailoriented approach to processes and documentation
Proficiency in MS Office and collaboration tools (e.g., Jira, Asana, Confluence, SharePoint)
Bonus points for:
Experience within global or regional retail organisations
Familiarity with omnichannel journeys, CX best practices, or CRM platforms
Your new team
You’ll join Pandora’s Global Ecommerce Experience team - a collaborative, forwardthinking group dedicated to delivering highquality digital and omnichannel experiences across markets. Working closely with Retail, Sales, Digital & Tech, and Cluster Ecommerce Directors, the team acts as a global hub for building consistency, scalability, and customercentric excellence in Pandora’s omnichannel ecosystem. Based at our Copenhagen HQ, you’ll be part of a global community shaping the future of our customer journeys.
Additional information
Global Career Band: 5A
Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
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