Sales Training Specialist (West division: South West, Wales, West Midlands, North West)
Marylebone, London (hybrid, 3 days in office Tuesday-Thursday)
The role
As a Sales Training Specialist, you will be responsible for driving commercial performance and elevating customer experience across our stores in the West division by developing and delivering impactful training solutions. You will partner closely with Regional Sales Managers and store leadership to identify capability gaps, design targeted learning interventions, and coach teams to deliver excellence in selling, service, and operational execution.
This role blends strategic insight with hands-on facilitation, requiring a strong commercial mindset, exceptional coaching skills, and the ability to inspire high-performing teams across a diverse store portfolio. This role is field-based, so you’d have to be comfortable to commute across the geography of the store portfolio.
What to expect from the role
Training Strategy & Execution
- Develop quarterly training strategies aligned to commercial goals and KPIs.
- Conduct training needs analysis across stores to identify capability gaps and opportunities.
- Design and deliver high-impact training programmes across multiple formats (classroom, virtual, webinars, conferences).
- Evaluate training effectiveness and ROI, implementing corrective actions where needed.
Commercial & Performance Insight
- Analyse sales and KPI data to inform training priorities and measure impact.
- Partner with Regional Sales Managers to align training with business performance goals.
- Coach and lead store managers and teams to maximise sales & profitability
- Support stores in embedding the Pandora Customer Experience model and delivering world-class customer experiences.
Coaching & Talent Development
- Act as a role model and coach to store teams and leaders, fostering a culture of continuous development.
- Provide feedback and coaching to embed learning and drive behavioural change.
- Support succession planning and talent development through targeted capability building.
Cross-functional Collaboration
- Collaborate with Retail Operations, HR, VM, Merchandising and other stakeholders to ensure training supports broader business initiatives.
- Champion Pandora’s values — We Dare, We Care, We Dream, We Deliver — through all training and coaching interactions.
Ideal candidates will have
- Established, experienced senior retail leadership experience with a proven track record in retail sales training,
- Proven experience managing multiple locations with a track record of achieving KPIs and driving performance, with a target-driven and sales-focused approach.
- High level of business acumen and ability to interpret sales data to inform decisions and strategic planning
- Exceptional facilitation and coaching skills.
- Experience designing and delivering training content using adult learning principles.
- Ability to prioritise and work effectively under time pressure to manage multiple projects and stakeholders in a fast-paced, matrixed environment.
- Strong communication skills (written, verbal, and interpersonal).
- Self-starter with high levels of organisation, motivation, influence and resilience.
- Proficient in Microsoft Office and virtual learning platforms.
What can we offer you?
Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.
Our generous benefits package includes:
• A competitive salary with regular salary reviews
• Generous bonus scheme
• Private healthcare
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
• 55% employee discount
• 25 days annual leave (plus bank holidays)
• Buy/sell holiday options
• Celebrate your birthday with a day off to celebrate!
• Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you’ll have access to: Discounts on retail brands, cinema tickets, holidays, gym memberships and more
• Wellness Hub: videos to help you lead a healthy lifestyle
• Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7, all year round
• Recognition programme: celebrate and share achievements with the wider business
• At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
If you are looking for a new challenge, come and craft the incredible with us!
Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
