Scope - France
Location - Paris
Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Paris and will contribute to the creation of training materials as well as ensure the delivery of trainings through a variety of channels available.
WHAT YOU WILL DO
The Field
The Retail Field Coach will primarily be responsible for providing on-the-field coaching and support to store staff, as well as collaborating closely with Regional Sales Managers (RSMs) and Divisional Sales Managers (DSMs) to improve key performance indicators (KPIs) and enhance overall team performance.
Spend 2-3 days per week in-store, providing coaching and mentoring to store staff.
Conduct "flash coaching" sessions to address immediate performance issues and provide real-time feedback.
Collaborate with RSMs to identify areas for improvement and develop action plans to address them.
Provide guidance and support to RSMs in implementing strategies to enhance store performance.Partner with DSMs to assess team performance and identify opportunities for improvement.
Work in tandem with DSMs to implement initiatives aimed at driving KPI improvement and enhancing overall team effectiveness.
Training Project Management
End-to-end project management (identifying needs; working as a group; implementation of training material)
Use of training tools with our sales teams at collection launches (storytelling, sales arguments)
Creation of toolkits for our sales teams depending on their needs
Creation of training workshops depending on the needs of our teams Adaptation of Global Training content for the French market
Training (in person and virtually)
Create and develop training content in line with business needs and training cadence Lead training sessions (from 30 minutes to 2 days long)
Training different sales teams (Owned and Operated Stores, Franchises, Multibrands) Lead training for specific collection or project launches with other services within Pandora
E-Learning
Adapt Global learning content and update training modules on our training platform
Create new training content for our e-Learning platform (hybrid trainings, videos, podcasts, etc.)
Administration
Prepare trainings and logistics
Follow up on and analyse training feedback from our colleagues
Accompany our various teams in their training plans
Accompany new joiners in their training for onboarding with Pandora
MORE ABOUT YOU
Extensive experience as a Field Trainer, Classroom Trainer, and Training Project Manager
Strong Retail culture
Excellent verbal (storytelling) and written communication skills
Strong ability to adapt to different situations and challenges
Strong pedagogical skills; pragmatic and attentive listener
Creative, proactive, and solution‑oriented
Language Skills
Fluent in English
Spanish proficiency would be a plus
IT Skills
Proficient in Microsoft Office, especially PowerPoint
Knowledge of Adobe Premiere, Synthesia, and Kahoot would be a plus
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
