The Regional Sales Manager is responsible for driving sales, profitability and operational excellence across Pandora's Queensland store network. Through strong leadership and stakeholder collaboration, this role develops high-performing teams, identifies commercial opportunities and delivers exceptional customer experiences while achieving sustainable business growth.
This is an exciting opportunity for an experienced Area or Multi-Site Manager looking to take the next step in their career with a leading global brand.
Key accountabilities:
People
- Lead, coach and develop Store Managers and teams to deliver strong commercial and operational outcomes
- Adapt leadership and coaching approaches to support varying levels of capability across people leadership, sales performance, operations, inventory management and visual merchandising
- Foster an inclusive, diverse and high-performing culture aligned with Pandora's Brand Values - We Dream, We Dare, We Care & We Deliver
- Identify, recruit and develop talent to build a strong succession pipeline and support internal career growth
- Drive engagement, accountability and performance through regular coaching, feedback and development planning.
Performance and standards
- Drive sales performance to achieve targets and store KPIs
- Coach and lead Store Managers and teams to maximise sales & profitability and to deliver high standards of operational execution
- Lead and deliver ‘best in class customer experience, brand initiatives and operational standards across all stores
- Strong execution of global VM standards
Partnerships, training and communication
- Build strong cross-functional partnerships with HR, Retail Operations, Training, and Merchandising teams to drive commercial performance, employee capability, and product knowledge.
- Collaborate with the Sales Training team to design and implement training initiatives that support business objectives and deliver measurable results.
- Develop and maintain effective relationships with store owners, franchise partners, and store teams to foster engagement, alignment, and performance.
- Deliver engaging face-to-face training sessions, workshops, and coaching programs to enhance team capability and customer experience.
Process, Analysis & Administration
- Analyse sales performance, reporting and key metrics to identify opportunities, drive improvements and implement corrective actions.
- Use industry insights and benchmarking to maintain market-leading service and operational standards.
- Drive stock accuracy and minimise inventory loss across the region.
- Manage payroll within budget and in line with business expectations.
- Ensure accurate reporting, compliance and effective execution of key business processes.
The successful candidate:
- Proven retail leader with experience managing multiple sites and delivering strong commercial results.
- Customer-focused and commercially driven, with a track record of achieving sales growth and service excellence.
- Strategic and solutions-oriented, with a strong understanding of retail KPIs and performance drivers.
- Inspiring coach and mentor with a proven ability to develop high-performing teams.
- Data-driven, with experience in workforce planning, productivity, payroll, stock optimisation and territory management.
- Strong communicator and relationship builder, capable of influencing stakeholders at all levels.
Why work with us?
At Pandora, our people are at the heart of everything we do. We are committed to creating an environment where you can thrive, grow your career and be recognised for your contribution. Alongside a competitive salary and bonus structure, you'll enjoy a range of benefits designed to support your wellbeing, development and success.
Our benefits include:
- Generous 60% employee discount on Pandora products
- Retail bonus programme
- Dedicated career development and progression opportunities
- Team Diamond Days to connect and celebrate with colleagues
- Subsidised private health insurance through BUPA
- Birthday leave, plus a birthday gift voucher
- Comprehensive wellbeing and employee support programmes
- Two paid Wellness Days each year
- Novated leasing options
Join a business that invests in its people and celebrates individuality, performance and growth.
About Pandora:
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
