Pandora is the world’s largest jewelry brand, dedicated to giving a voice to people’s loves. Our Warsaw office serves as the regional Head Office for Pandora Eastern Europe (EE Cluster), managing eCommerce, wholesale distribution, and our owned and operated stores across the region. We also have smaller, local offices in Hungary, the Czech Republic, and Romania supporting our business in these markets.
Our business is unique, as is our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of “We Care, We Dream, We Dare, We Deliver” and strive for continuous growth and knowledge sharing.
Interim eCommerce Analytics Specialist supports data-driven growth of Pandora's eCommerce business across Eastern Europe, with a primary focus on Assigned Markets while providing support for Other Markets when needed. The role is responsible for delivering recurring and moderately complex eCommerce analyses within the assigned scope, including performance monitoring, building and automating reports, identifying opportunities and providing actionable insights that support commercial decision-making across the wider eCommerce team.
Your responsibilities will include:
- Own day-to-day and periodic eCommerce KPI reporting across assigned markets, covering traffic, conversion, revenue, AOV, product performance, promotions, delivery methods, out-of-stock performance and customer journey indicators.
- Support recurring business reviews by providing weekly performance commentary, promotional reporting funnel analyses for assigned markets
- Build, maintain and improve dashboards and reporting workspaces that help the team understand performance and act quickly.
- Analyse customer journey data to identify patterns, flag friction points and opportunities across onsite touchpoints.
- Monitor digital experience using ContentSquare and mPulse, identifying usability issues, dead clicks, customer journey barriers and other performance risks,
- Own market-level monitoring of product availability and out-of-stock performance, partnering with Merchandising teams to highlight risks and opportunities.
- Provide concise commercial insights to eCommerce Trading, Merchandising, Marketing, CRM, Retail, BI/D&A and Operations while collaborating with Paid Media Team to monitor traffic performance across assigned markets.
- Create compelling and clear visualisations and dashboards to effectively communicate day-to day data and trends to key stakeholders.
- Support sales and KPI forecasting by preparing data inputs, monitoring performance against budget and flagging risks and opportunities, deliver ad hoc analyses for assigned markets and support cross-functional initiatives with data-driven insights.
- Support a data-driven culture by explaining performance drivers and helping colleagues use
What are we looking for?
- Min 2 years in data analytics, eCommerce analytics, digital trading, business analytics or commercial performance.
- Experience with eCommerce KPIs and customer journey performance. Understanding of key elements impacting eCommerce performance e.g. customer journey touchpoints, website personalization, web merchandising, A/B testing etc.
- Solid analytical background with ability to translate data into business opportunities and recommendations.
- Experience with dashboards and reporting, preferably Excel, Power BI is an advantage.
- Practical understanding of Adobe Analytics or equivalent; Contentsquare, Bloomreach, mPulse or A/B testing tools are an advantage, as well as experience with forecasting/budgeting
- Organized and ability to quickly learn and adapt to high-performing work environment and tight deadlines
- Fluent English
- Retail, fashion, FMCG, omnichannel or eCommerce experience is an advantage
- Business, Economics, Marketing, E-commerce, Data Analytics, Statistics, Finance, Consumer Insights or related field master’s degree
- Strong analytical, critical thinking and attention to detail.
- Commercial mindset and ability to connect analysis with business decisions
- Clear communication and storytelling — able to explain complex data simply
What we offer:
- Temporary assignment for approximately 6 months
- Hybrid working model with 2 days of remote work a week
- Free employee parking
- Flexible working hours, allowing you to start between 8:00 and 10:00 AM and finish between 4:00 and 6:00 PM
- Premium package of Medicover private medical care and Life insurance
- MedicoverSport card and access to a cafeteria benefits program
- Additional days off for your birthday and preventive health check
- Attractive employee discounts on PANDORA products
- Home office equipment allowance
- Employee Pension Program (PPE)
- Additional benefits available through the company social fund, including holiday and kindergarten subsidies.
