People Services Advisor
Contract: Permanent
Location: Flexible hybrid working with three days in the London office
The role
People Services sits within the People Services and Employee Relations Team, supporting circa 2700 employees across the business through their end-to-end employee lifecycle, while also enabling the delivery of people-focused initiatives across the wider organisation.
As a People Services Advisor, you’ll be responsible for providing trusted, responsive and people-centred advice, guidance and support across the entire employee lifecycle, including our People Policies and processes. You will act as the first point of contact on a broad range of employee lifecycle queries, operating in line with our service strategy framework, escalating cases to other SMEs where required.
You’ll be responsible for coaching and supporting our employees and leaders on policies and procedures whilst ensuring legal compliance across the business. Where required you’ll work closely alongside other SMEs in the wider People Team to support the resolution of cases whilst ensuring a continued focus on the employee experience.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
Our people
Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.
As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.
What to expect from the role
Advice & Tier 1 Case Management
- Deliver high‑quality first-line HR advice to managers and employees, ensuring compliance with employment law and internal policies.
- Manage and coach managers through Tier 1/2 ER cases (e.g., probation, disciplinary, sickness, performance, flexible working).
- Triage queries efficiently, meeting SLAs and supporting formal meetings and ad‑hoc ER activity.
- Promote self‑service by directing users to relevant policies, tools, and guidance.
Employee Lifecycle
- Manage all people administration across starters, movers, leavers, contractual changes, references, and absence/leave.
- Oversee and progress lifecycle cases through the case management system, aiming for first‑contact resolution.
- Maintain accurate HR system workflows and data entry across all people systems.
- Identify and support process improvements to enhance efficiency and consistency.
- Provide support on ad‑hoc projects and initiatives.
Continuous Improvement
- Continuously review and simplify lifecycle processes to improve operational efficiency and employee experience.
- Develop and improve tools and resources to enable manager and employee self‑service.
- Stay current on employment legislation and update guidance and documentation accordingly.
Other Activity
- Support payroll with escalated pay queries.
- Manage the company car fleet and employee benefits activity.
- Provide accurate HR reporting and insights to support better people and business decisions.
- Support the wider People Team (HRBPs, ER, TA) with admin, queries, and escalations.
- Ensure secure, compliant handling of HR documentation and contribute to delivering the People Strategy.
- Provide general administrative and project support as needed.
To be successful in the role, you must be able to demonstrate
- Experience delivering first‑line HR advice across the employee lifecycle
- End‑to‑end ER case management experience (probation, disciplinary, absence, performance, flexible working)
- Ability to coach managers on HR policy and procedure
- Experience working in a case‑management or ticket‑based service model
- Consistent application of employment policy and appropriate risk escalation
- Confidence using HR systems and people data for decisions and reporting
- An ability to thrive in a fast‑paced, customer‑focused People function
Ideal candidates will have
- A people-first mindset: offering support that is fair, accurate and easy to understand
- Solutions-focused approach: resolving tickets at first point contact where possible, escalating effectively where needed.
- Clear and confident communication: ability to communicate at various levels across the business, providing great employee-centric service.
- A drive for improvement: spotting what could work better and helping shape smarter ways of doing it
- Self-starter and organised: can juggle different priorities and keep things moving
- Strong teamworking: you share best practice, back your colleagues, and jump in when the team needs support
- A good listener: you take time to understand the real question and root cause of an issue
- A relationship builder: you’re approachable, responsive, and people trust you
- Always learning: you are happy to keep up to date with policy, system, and legislative changes so your guidance stays current
Craft Your Future with Pandora: A Career Built Around You
At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.
What We Offer
Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:
- Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
- Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
- Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
- Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
- Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
- Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
- Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
- Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
- Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
- Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.
At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.
Your future is waiting – craft the incredible with Pandora!
Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
