Main Purpose of the Role:
To act as the Subject Matter Expert (SME) for assigned business processes and systems, ensuring stable day-to-day operations, effective user support, successful system enhancements, and continuous process improvement. The role acts as a key link between Operations, Super Users, Product Teams, and IT to maximize business value, system performance, and user adoption.
Key Accountabilities:
- Provide first-line business and system support across key operational systems, including Microsoft Dynamics 365 (AX), SAP, WMS (Hardis), TMS (Centiro), IIS, and related distribution systems.
- Investigate, troubleshoot, and resolve system and process issues in collaboration with technical support teams.
- Support system enhancement initiatives, including requirements gathering, UAT, deployment, and HyperCare activities.
- Drive process standardization, automation, and continuous improvement initiatives.
- Partner with business stakeholders, Super Users, Product Teams, and IT to identify improvement opportunities and promote solution adoption.
- Facilitate user training and knowledge transfer activities.
- Develop and maintain SOPs, work instructions, training materials, and knowledge documentation.
- Create and maintain operational reports, dashboards, and performance metrics.
- Act as the business representative and SME in local and global projects.
- Promote knowledge sharing, cross-training, and business continuity across the SME network.
- Perform other duties and assignments as required.
Qualifications:
- Bachelor's Degree in Information Technology, Logistic & Supply Chain Management, Industrial Management, Engineering or related field
- A minimum 3 years of experience in operations management, project management, or related field
- Can work independently with high degree of accountability
- Self Driven
- Be ambitious and goal oriented & driven by development both personally and professionally.
- Presentation & Facilitation skills
- Knowledge of Project feasibility analysis would be a plus
- Fast learner
- Problem solving skill is needed
- Ability to identify the area of improvement in the process and their own skills
- Ability to research on topics by oneself
- Open minded and listen to the other people's feedback
- Perform as an Ideal Team Player and an effective Leader
- Ability to work within and as a team
- Proficient in using SAP, AX, WMS(REFLEX), TMS(CENTIRO), PowerBI, Microsoft Office packages and data analysis tools.
- Good communication in Thai and English
