- Conduct scheduled store visit to ensure stores are efficiently and effectively managed.
- 切实完成预定的店铺走访，确保商店得到了有效而高效的管理。
- Ensure the execution of all applicable policies and guidelines.
- 确保所有适用的政策和规范得到执行。
- Track compliance with operations policy and procedure.
- 追踪运营政策与程序的合规情况。
- Ensure operations standards are in line with the brand objectives.
- 确保运营标准符合品牌目标。
- Increase the overall sales in the responsible district by setting proper targets and implementing operating plans.
- 设定适宜的目标，实施运营计划，提升负责区域的综合销售额。
- Analyze retail KPIs, identify opportunities and suggest plans to improve and grow the business by increasing the store productivity.
- 分析零售KPI，识别机遇并提出计划，提升商店工作效率，优化业务并实现增长。
- Work with store team to address retail operations concerns and issues.
- 与商店团队合作解决零售运营顾虑及问题。
- Work closely with Functional supporting team to identify the training needs and tools required to improve the in-store customer service.
- 与职能支持团队密切合作，识别必要的培训需求和工具，改善店内顾客服务。
- Reinforces the company’s commitment to customer service, through the China Way of Service (CWS)
- 通过中国大陆服务之道（CWS），巩固公司对顾客服务的承诺
- Ensures that stores are merchandised in a way that is consistent with company philosophies and merchandising plans.
- 确保商店的商品陈设符合公司理念与商品计划。
- Ensures Store Managers maximize business through contests, promotions, and most importantly consistent, ongoing training and development of all employees.
- 确保商店经理能通过竞赛、促销，以及统一的员工长期培训和发展，实现业务的增长。
- Maintain the good relationship with landlords
- 与业主维护良好的关系。
- Performs other duties as directed by Line Manager and the corporate office.
- 履行其他上级经理和企业办公室指示的任务。
Personal Competencies: - Minimum 5 years of retail experience of which 3 years at managerial level
- 至少5年零售经验，且至少3年从事管理岗位工作
- Retail, consumer goods, and luxury industry preferred
- 零售、消费品和奢侈品行业为佳
- Experience in multi-store management; managing over 5 stores and over 2 cities
- 具有多家商店管理经验，管理超过2个城市内的5家商店
- Result oriented and ability to work well with all levels of management and build relationship
- 结果导向性，能与各个层级的管理者紧密协作、建立关系
- Good analytical mind and problem solving skills
- 良好的分析性思维和问题解决能力
- Excellent people management and coaching skills
- 出色的人员管理与指导技能
- Team player with positive mindset and excellent work ethics
- 拥有积极心态和职业道德的团队合作者
- Ability to handle customer complaint
- 有能力独立处理顾客投诉
- Flexible and able to work under pressure
- 灵活应变，可承受压力
- Proactive, organized and detail-minded
- 积极主动、井井有条、注重细节
- Able to exercise independent judgment and take action
- 能独立判断并采取行动
- Understanding of financial statement and retail metrics
- 了解财务报表和零售指标
- Good command of both written and spoken English and Chinese
- 掌握中英双语的口语和书面表达
- Proficient in PC skills, such as MS Office and POS system
|
|
|
