Manager, Security Systems

Imagine being a part of safeguarding the world’s largest jewellery brand. If you are passionate about advanced security technologies, operational excellence, and building a resilient environment that protects people, assets, and operations, then you might be our next Manager, Security Systems at Pandora Production Thailand.

We love that you will…

The Manager, Security Systems 

• Leads the strategy, design, implementation and lifecycle management of physical security systems across manufacturing sites in Thailand, while providing regional expertise and support to Vietnam. 

• The role ensures that secruity technologies, including CCTV, access control, intrusion detection, panic/duress alarms and other integrated secruity platforms, are reliable, appropriately designed, effectively integrated and aligned with Pandora's secruity standards and operational requirements. 

• Beyond technology management, the role connects secruity risk, operations, technology, data and employee experience to identify control gaps, improve security effectiveness and simplify ways of working. The role drives automation, process improvement and data-driven decision-making to reduce manual effort, operational cost and human error while strengthening protection of people assessts and operations. 

• The role acts as a key partner across Local and Global Security, facilities, IT, HR and external secruity providers, translating business and secruity requirements into practical, scalable solutions.

• As part of the broader Sucurity leadership pipeline, the role will progressively build exposure to security management, incident management, loss prevention and wider security operations.

Security Technology Strategy & Architecture

• Own the direction and roadmap for physical security system across manufacturting sites in Thailand, with regional support to Vietnam. 
• Define buisness and technical requirements for CCTV, access control, intrusion detection, panic/duress system, turnstiles and related secruity technologies.
• Assess technology gaps and recommend appropriate solutions, integrations, upgrades and replacements.
• Manage the technology lifecycle and ensure systems remain reliable, supportable and fit for future business needs. 
• Partner with IT and relevant technical teams to ensure appropriate system integration and end-to-end solution design.

Secruity Risk & Control Management

• Partner with Secruity operations to identify physical secruity risks, vulnerabilities and control gaps.
• Translate idenfified risks into appropriate security-system requirements, controls and improvement priorities. 
• Ensure physical security systems and processes align with applicable security standards, policies, proceudures and local regulatory requirements. 
• Support secruity reviews and audits and drive corrective actions for identified system or control gabs. 

Security Operations Enablement

• Ensure security technology effectively supports day-to-day secruity operation and operational requirements.
• Connect security systems with relevant procedures, incident workflows, access management and emergecny reponse requirements.
• Partner with Secruity Operations, Facilities and other stakeholders to continuously improve the effecitveness of physical secruity controls. 
• Provide technical and operational guidance during significant secruity-system incdents or disruptions. 

Security Tranformation & Employee Emxperience

• Drive digitalization, automation and process improvement across Security to create simpler and more effective ways of working.
• Design security processes that balance protection, compliance, operational efficiency and employee experience.
• Identify opportunities to reduce unnecessary manual work, process steps, operational cost and human error through technology and improved processes.
• Explore emerging security technologies and assess their practical business value rather than introducing technology for technology's sake.

Project & Implementation Management

• Lead physical security technology projects from requirements gathering and solution design through implementation, go-live and stabilization.
• Coordinate new installations, expansions, refurbishments and technology upgrades with internal stakeholders and external partners.
• Manage project scope, timelines, risks, dependencies and implementation readiness.
• Ensure appropriate testing, operational handover, documentation, training and post-go-live support are completed before project closure.

Project & Implementation Management

• Lead physical security technology projects from requirements gathering and solution design through implementation, go-live and stabilization.
• Coordinate new installations, expansions, refurbishments and technology upgrades with internal stakeholders and external partners.
• Manage project scope, timelines, risks, dependencies and implementation readiness.
• Ensure appropriate testing, operational handover, documentation, training and post-go-live support are completed before project closure.

Vendor & Service Managment

• Manage system integrators, contractors and service providers responsible for physical security technologies.
• Review technical designs, solutions, quotations and service proposals to ensure they meet business and security requirements.
• Establish and monitor service performance, system availability, maintenance quality and agreed service levels.
• Drive vendor accountability, quality improvement and cost effectiveness.

System Reliability & Lifecycle Managment

• Establish an effective support model for physical security systems covering preventive maintenance, corrective maintenance, system updates and incident response.
• Monitor system performance and identify recurring issues, vulnerabilities or reliability gaps.
• Maintain appropriate technical documentation, system inventories, drawings and configuration records.
• Develop lifecycle and replacement plans to reduce obsolete technology and unplanned operational risk.

Regioanl Secruity Expertise & Standards

• Act as a regional Security Systems subject-matter expert, particularly across Thailand and Vietnam manufacturing operations.
• Drive consistent security-system standards and ways of working across relevant sites.
• Share best practices and lessons learned between locations.
• Partner with Global Security to translate global requirements into practical local implementation.

Capability Building & Security Leadership

We love that you are…

• Equipped with a bachelor’s degree in Engineering, Information Technology, Computer Science, Secruity Management, Risk Management, Business Administration or a related field
• Relevant Professional certification in physical security, security technology, project management, risk management or information security is an advantage.
• Approximately 7–10 years of relevant experience, including meaningful responsibility for physical security systems, security technology, security operations, facilities technology, or related infrastructure.
• Demonstrated experience managing integrated physical security technologies such as CCTV, access control, intrusion detection, panic/duress alarms, turnstiles, and security management platforms.
• Experience leading security technology projects across the full lifecycle, including requirements, design, vendor selection, implementation, testing, go-live, stabilization and ongoing support.
• Managing system integrators, vendors and contractors, including technical specifications, quotations, service performance, maintenance and quality.
• Experience working in a manufacturing, industrial, high-security or complex multi-site environment is strongly preferred.
• Experience working across multiple functions such as Security, IT, Facilities, HR and business operations.
• Exposure to physical security risk assessment, incident management, investigations, loss prevention or emergency response is an advantage and important for longer-term development.
• Regional or multi-site experience is preferred, particularly where the role requires influencing stakeholders without direct reporting authority.
• Fluent communication in English and Thai

About Pandora

Pandora is the world’s largest jewellery brand, specialising in the design, crafting, and marketing of high-quality jewellery made from recycled precious metals. With presence in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores, we inspire millions to express themselves through meaningful jewellery.

Headquartered in Copenhagen, Pandora employs 37,000 people worldwide and is committed to cutting greenhouse gas emissions across its value chain by 2030.

About Pandora Production Thailand

Thailand has been at the heart of Pandora’s craftsmanship since 1989. With two major manufacturing facilities in Bangkok and Lamphun and more than 13,000 skilled craftspeople, every piece of Pandora jewellery sold globally is hand-finished in Thailand using high-quality and sustainable methods.