Manager, National Account Management - Dillards

National Wholesale Account Manager, Dillard’s – Pandora NAM 

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team: 

The National Account Manager – Dillard’s is responsible for leading the strategic partnership with Dillard’s to drive retail sell-out, assortment productivity, and profitable growth across the network. This role owns the development and execution of Dillard’s-specific strategies that accelerate consumer demand while optimizing assortments, inventory flow, and category performance at the door level.

This role serves as the primary liaison between Pandora and the Dillard’s buying organization, partnering closely with Dillard’s merchants, planners, and field leadership to influence assortment decisions, identify growth opportunities, and maximize productivity across the business. The National Account Manager develops and communicates clear strategies around assortment optimization, inventory management, category performance, visual presentation, promotional execution, and retail productivity to drive consistent performance across all locations.

The National Account Manager maintains a deep understanding of the Dillard’s customer, regional selling patterns, competitive landscape, and category trends, leveraging data analytics and field insights to identify opportunities by door, climate, volume tier, and customer profile. This role is highly analytical and requires strong business acumen, including the ability to evaluate SKU productivity, identify assortment gaps, forecast opportunities, and build data-driven selling strategies in partnership with the Dillard’s buying and planning teams.

This position partners closely with Divisional Directors, Divisional Sales Managers, Merchandising, Planning, Supply Chain, Category Management, and Wholesale teams to deliver against commercial objectives. The ideal candidate is highly collaborative, analytical, and results-oriented, with the ability to influence internal and external stakeholders, manage multiple priorities, and drive execution in a fast-paced environment.

Your Role as a National Wholesale Account Manager, Dillards: 

• Develop comprehensive, Dillard’s-specific growth strategies in partnership with Divisional Sales Managers and Dillard’s merchants, aligned to broader divisional objectives with a primary focus on retail sell-out, assortment productivity, and sustainable growth.
• Serve as the primary business partner to the Dillard’s buying and planning teams, building strong relationships and driving alignment around assortments, inventory flow, newness, launch strategies, and category opportunities.
• Analyze sales performance, assortment productivity, SKU rankings, regional selling trends, and inventory health to identify risks and opportunities and recommend actionable business strategies.
• Partner with Dillard’s merchants to develop optimized assortments by door tier, climate, customer profile, and volume classification to maximize productivity and improve sell-through.
• Lead seasonal and monthly business reviews with Dillard’s, providing detailed analytics, business recaps, category insights, and forward-looking opportunities to support growth initiatives.
• Develop sales forecasts and go-forward strategies based on current trends, productivity metrics, inventory levels, and anticipated customer demand.
• Collaborate cross-functionally with Sales, Merchandising, Planning, Marketing, Supply Chain, and Wholesale teams to ensure alignment on inventory flow, replenishment priorities, launches, and promotional execution.
• Identify and pursue opportunities for strategic expansion within the Dillard’s network, including new locations, elevated presentations, SIS opportunities, fixture evolution, and pilot initiatives.
• Monitor competitive trends, promotional activity, and category performance within Dillard’s and the broader department store landscape to identify opportunities and risks.
• Ensure strong operational execution and inventory management across the Dillard’s network, including replenishment performance, in-stock positions, assortment integrity, and visual standards.
• Deliver against revenue, retail comp growth, assortment productivity, KPI, and P&L targets.

Craft your career with us if you have:

• Bachelor’s degree in finance, business, merchandising, economics, marketing, or related field.
• 8–10 years of experience in wholesale, retail, buying, planning, or national account management, preferably within department stores or large national accounts.
• Strong analytical and financial acumen, with experience interpreting assortment productivity, inventory performance, sell-through, and forecasting metrics.
• Advanced Excel and reporting capabilities, with experience utilizing tools such as Power BI, SQL, or retail analytics platforms preferred.
• Experience partnering directly with retail buyers, planners, and merchants to drive category growth and optimize assortments.
• Strong understanding of retail and wholesale operations, including inventory management, replenishment, merchandising, and promotional planning.
• Proven ability to influence cross-functional teams and external partners in a matrixed organization.
• Strong presentation, communication, and relationship-building skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Our Benefits: 

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

Dallas Salary: $108,000 to $135,000

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.