Ready to make an impact in the world’s largest jewellery brand?
Step into a Senior Retail Training Specialist role and play a key part in strengthening the capabilities of our store teams across Japan.
With a strong presence in-store, you will partner closely with retail leaders to strengthen store leadership effectiveness, develop teams and elevate customer engagement through consistent selling and service behaviours.
About The Role
The Senior Retail Training Specialist supports retail capability development across Japan by owning the planning, delivery and review of local training initiatives.
The role reports to the Asia Sales Training Manager and manages the Retail Training Specialist. Working closely with local stakeholders, the role translates Asia training priorities into effective initiatives for the Japan market.
This is a field-based role requiring significant presence in stores to assess capability needs, develop store leadership effectiveness and support learning application.
The role also supports the localisation and implementation of Global and Asia training programmes for the Japan market.
You will contribute to an inclusive, high-performing culture, embedding Pandora’s core values Dream, Dare, Care and Deliver in everyday interactions.
What You Will Do
As the Senior Retail Training Specialist, your key responsibilities will include:
- Training Planning and Delivery: Own the planning, coordination and delivery of local training initiatives across Japan, ensuring alignment with Asia training priorities and local business needs.
- Leadership Development: Develop Store Managers and Assistant Store Managers through regular in-store coaching and follow-up, strengthening coaching capability, leadership effectiveness and team development practices.
- Team Leadership: Lead, coach and develop the Retail Training Specialist, setting priorities and ensuring effective execution of training initiatives across Japan.
- Training Effectiveness and Insights: Review performance trends, customer experience insights and store observations to identify development opportunities, support continuous improvement of local training initiatives and share recommendations with the Asia Sales Training Manager.
- In-store Capability Assessment: Conduct regular store visits to assess learning adoption, identify development opportunities and inform local training priorities.
- Training Localisation: Adapt and localise Global and Asia training materials for the Japan market, including translation into Japanese, ensuring learning content remains relevant and culturally appropriate.
- Market Partnership: Partner with local and regional stakeholders to align training initiatives with business priorities and share market insights with the Asia training team.
What We’re Looking For
We are seeking a commercially aware, proactive and people-focused learning professional who can translate business priorities into impactful development initiatives.
Classification: Pandora Internal
Your Profile
- Fluent in Japanese and English, with strong written and verbal communication skills
- 5 to 7 years of relevant experience in retail training, learning and development, retail operations, or multi-store leadership within jewellery, fashion, beauty, luxury or lifestyle retail
- Proven experience planning and delivering training initiatives that support sales and service performance
- Strong understanding of retail operations and customer experience
- Experience coaching and developing Store Managers and retail leadership teams
- Experience leading and developing team members
- Strong coaching, facilitation and stakeholder engagement skills
- Commercial awareness with the ability to translate performance insights into practical development actions
- Curious, proactive and people-focused, with a passion for developing others and building strong relationships
