Seasonal Customer Service Assistant
Location: Blackrock, Dublin
We are seeking a motivated and solution-driven Customer Service Assistant to provide support across phone, email, and social media channels. You’ll be the first point of contact for customer queries, ensuring a positive experience and resolving any issues quickly and efficiently. You’ll also monitor reviews and feedback and collaborate with the fulfilment team to address order-related concerns and help improve customer satisfaction.
What to expect from the role
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and social media
- Monitor online reviews, responding to feedback to maintain a positive brand reputation
- Work closely with the fulfilment team to address order issues, delays, or stock-related queries
- Track and update customers on the status of their orders, including delivery or return status
- Resolve customer complaints in a timely and effective manner, offering solutions where possible, in line with company policies
- Assist with processing returns and refunds according to company policies
- Maintain accurate records of customer interactions and ensure all queries are documented
- Provide detailed product information and assist customers with choosing items
- Any adhoc duties as requested by management
Key Skills & Attributes:
- Strong communication skills, both written and verbal
- Previous customer service experience, ideally in an eCommerce or retail environment
- Calm and collected when handling customer issues or complaints
- Collaborate with other departments in response to customer needs
- Detail oriented with strong organisational and multi-tasking abilities
- Empathetic, with a customer-centric approach
- Proactive and solution-driven
Working Hours
Normal working hours are Monday to Friday, 8:30am to 5:00pm, working 5 days per week.
