PANDORA’s Digital & Technology Hub in Warsaw is a key part of the world’s largest jewelry brand, supporting millions of people in expressing their emotions through meaningful jewelry. As one of our fast-growing global locations, Warsaw Hub plays a vital role in driving digital innovation, delivering scalable technology solutions and supporting our global transformation journey. Our teams work closely with colleagues across the globe, including our headquarters in Copenhagen, to shape the future of digital in retail and e-commerce. We’re proud of our inclusive, people-first culture, guided by our values: We Care, We Dream, We Dare, We Deliver.
Our digital transformation journey is powered by SAP S/4HANA and SAP Digital Manufacturing (SAP DM), enabling agility and excellence across our value chain. The Manager, Change & Release SAP ERP will own the end-to-end governance of change and release processes across our SAP ecosystem (S/4HANA, BTP, CAR and integrated applications). Successful candidate will be the custodian of production stability, ensuring that changes are assessed, approved, scheduled, and deployed with minimal risk and maximum transparency. This role requires strong ITIL expertise, deep understanding of SAP transport processes, exceptional stakeholder communication skills, and the ability to elevate process maturity in a fast-paced global environment.
What You will Do:
- Own, design, implement, and continuously improve SAP Change Management processes aligned to ITIL best practice.
- Define change policies, categorization models, SLAs, documentation standards and RACI across delivery teams.
- Chair the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings, facilitating robust discussions and making decisions.
- Classify, evaluate and prioritize change requests (normal, standard, urgent & emergency) based on impact, risk and readiness.
- Maintain and publish the Forward Schedule of Change (FSC) ensuring visibility and alignment across business and IT stakeholders
- Plan, coordinate and manage end-to-end SAP release cycles across environments and integrated systems.
- Define release windows, manage deployment sequencing and proactively mitigate cross-team dependencies.
- Oversee release execution, ensuring transports move correctly through Dev → QA → Prod with required validations.
- Govern technical release frameworks including transport tools (e.g., Release Owl) and non-SAP integrations.
- Ensure appropriate regression test scope, readiness checks and smoke test activities for each release.
- Act as the central communication hub for SAP change and release activity globally.
- Establish transparent reporting and feedback loops with Basis, development teams, business owners, PMO and leadership.
- Clearly communicate release content, timelines, risks, conflicts, and business impacts.
- Balance delivery urgency with production stability—negotiating trade-offs where required and escalating appropriately.
We are a perfect match, if You have:
- Solid experience in SAP Change and Release Management in global, complex environments – must have;
- Hands-on experience with SAP S/4HANA and transport management tooling (e.g., STMS, Release Owl)
- ITIL v3/v4 knowledge with minimum Foundation certification
- Experience working with integrated landscapes (WMS, OMS, POS or similar)
- Familiarity with DevOps concepts, CI/CD, automation, and deployment orchestration
- ServiceNow experience for Change & Release Management is an advantage
- Strong analytical, problem-solving and technical literacy across SAP architecture and infrastructure
- Fluency in English
- Ownership-oriented mindset with strong communication and stakeholder management skills
- Assertive and calm when governing change standards and managing conflict or high-risk decisions
- Highly structured, detail-focused and disciplined in execution and documentation.
- Collaborative team player with a continuous improvement mindset and desire to modernize processes
Our Offer:
- Stable employment based on an employment contract
- Hybrid work model - minimum 2 days per week onsite at the office located at Domaniewska 28 (parking available upon prior reservation)
- Support for professional competence development
- PREMIUM package of Medicover medical including dental care
- Generali life insurance
- Medicoversport card
- Cafeteria program on the My Benefit platform
- Additional days off for birthday, health check-up
- Very attractive discounts on PANDORA products
- Subsidy for "home office" equipment
- Employee Pension Plans (PPE)
- Additional benefits under the company's social fund (e.g., holiday or kindergarten subsidies)
- Employee Recommendation Program
