HR Business Partner (North)
Contract: Maternity Cover
Location: This role is based in the North and supports a portfolio of stores across the region. The role includes remote working, regular store visits, and travel to our London office approximately 2 days every other week.
Stores in scope include those across Scotland, Liverpool, Manchester, Leeds, Sheffield, Nottingham, Birmingham and Leicester
The role
As a strategic HR Business Partner at Pandora, you will play a pivotal role in shaping and executing the People agenda across our retail divisions.
Partnering closely with Divisional Sales Managers (DSMs), Regional Sales Managers (RSMs), Store Managers, the HR Director, Sales Director, and HR Centres of Expertise (COEs), you will influence and enable business performance through people.
You will translate divisional commercial priorities into actionable people plans, ensuring our store teams are engaged, capable, and aligned with Pandora’s brand values and future ambitions.
This role is ideal for a commercially astute, people-centric HR professional who thrives in a dynamic, customer-focused environment. You will be responsible for driving strategic HR initiatives and ensuring our retail teams are future-ready.
Success in this role requires strategic influence, strong coaching capability, commercial acumen, and operational HR expertise.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
Our people
Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.
As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.
What to expect from the role
Business Partnering
- Act as a trusted advisor and coach to DSMs and RSMs, translating business strategy into people plans that drive performance and growth.
- Lead divisional workforce planning, talent development, and succession strategies to build future capability.
- Strengthen leadership capability and support cultural transformation aligned to Pandora’s values and behaviours.
- Champion internal mobility by identifying and developing high-potential talent, ensuring career pathways are visible and accessible.
People Strategy Execution
- Deliver high-impact HR initiatives across the employee lifecycle, including performance enablement, engagement, inclusion, and wellbeing.
- Partner with the HR Director and COEs (Talent Acquisition, Reward, L&D, People Operations) to ensure seamless execution of Cluster and Global HR programmes, projects, and BAU processes.
- Use people data and workforce analytics to inform decision-making, identify skill gaps, mitigate risks, and unlock opportunities.
- Support the HR Director in leading or contributing to divisional and cluster-wide strategic projects.
- Embed career development conversations into regular rhythm with leaders and employees.
Employee Relations & Compliance
- Collaborate with Pandora’s dedicated Employee Relations (ER) team to ensure consistent, fair, and legally compliant handling of ER matters.
- Act as the divisional escalation point for ER issues, ensuring timely engagement and support for field leaders.
- Guide retail leaders through performance management processes, including improvement plans, in partnership with ER.
- Support organisational change initiatives—such as restructures, consultations, and role redesigns—ensuring alignment with business strategy and thoughtful management of people impact.
- Ensure divisional compliance with employment legislation, internal policies, and ethical standards, leveraging ER expertise as needed.
Manager Enablement & Capability Building
- Coach and develop retail leaders to build inclusive, high-performing teams.
- Support the rollout and embedding of leadership development programmes to elevate manager capability.
- Promote a performance culture of continuous feedback, recognition, and development across all levels of leadership.
Employee Experience & Wellbeing
- Champion a positive and inclusive employee experience, embedding wellbeing and engagement into daily operations.
- Partner with COEs to tailor initiatives that support frontline wellbeing and reduce employee absenteeism or burnout.
- Actively listen to employee voice and feedback, using these insights to shape divisional people strategies.
Digital & Data Enablement
- Adopt and advocate for digital tools and technology enabled solutions that enhance HR delivery and employee experience.
- Support the integration of current and future technology into people processes to improve efficiency, visibility, and decision-making.
Team Coordination (RESPONSIBILTY FOR THIS WILL ROTATE ACROSS THE HRBPS)
In addition to strategic HRBP responsibilities, this role includes a rotational coordination remit across the HRBP team.
You will act as a connector, ensuring consistency, collaboration, and alignment with the broader HR strategy.
This is not a line management role but requires strong organisational and communication skills to support team rhythm and cross-functional collaboration.
The role will act as a conduit between the HR Director and COEs for the Retail HRBP team, fostering a collaborative, inclusive “One HR” culture.
Key responsibilities include:
- Coordinating monthly HRBP team meetings on behalf of the HRD to align priorities, share insights, and cascade updates from COEs.
- Attending weekly HRLT meetings, representing the HRBP team and supporting strategic communication and feedback loops.
- Driving consistency in ways of working, documentation, and delivery across the HRBP community.
- Supporting the HR Director in cascading strategic updates and gathering Divisional insights.
The successful candidate
- Coordinating monthly HRBP team meetings on behalf of the HRD to align priorities, share insights, and cascade updates from COEs.
- Attending weekly HRLT meetings, representing the HRBP team and supporting strategic communication and feedback loops.
- Driving consistency in ways of working, documentation, and delivery across the HRBP community.
- Supporting the HR Director in cascading strategic updates and gathering Divisional insights.
Ideal candidates will have
- Proven experience as an HRBP in a multi-site retail or consumer-facing environment.
- Strong commercial acumen with the ability to influence senior stakeholders and drive business outcomes.
- Skilled in coaching, change leadership, and employee relations.
- Exceptional communication and collaboration skills, with a proactive, solutions-focused mindset.
- Comfortable using data and HR analytics to shape strategy and measure impact.
- CIPD qualified or equivalent experience preferred.
Craft Your Future with Pandora: A Career Built Around You
At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.
What We Offer
Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:
- Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
- Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
- Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
- Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
- Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
- Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
- Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
- Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
- Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
- Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.
At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.
Your future is waiting – craft the incredible with Pandora!
Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
