Reporting to the Manager, People Experience, the Office & Human Resources Assistant is a pivotal role supporting both our people and workplace experience across Australia and New Zealand. Working across HR and office operations, you'll coordinate employee lifecycle administration, maintain accurate people records, support onboarding and offboarding activities, respond to employee enquiries, and help create a welcoming, engaging and well-organised Central Office environment.
This is an excellent opportunity for someone looking to build their career in Human Resources while gaining exposure to a broad range of people, culture and business initiatives. Based in our North Sydney Support Office, this hybrid role offers the flexibility of working three days in the office and two days remotely.
Key Accountabilities
Office Management & Coordination
- Coordinate day-to-day Central Office operations, including ordering and maintaining office, kitchen and stationery supplies.
- Monitor stock levels and liaise with building management and service providers regarding repairs, maintenance and access.
- Manage mail, couriers and deliveries.
- Maintain organisational charts and employee directories.
- Coordinate employee milestones, gifting and recognition activities.
- Ensure the workplace remains organised, safe, professional and welcoming.
- Support Town Halls and office-wide meetings by coordinating room setup, catering, presentation equipment, materials and post-event pack-down.
Events & Employee Engagement
- Coordinate catering, room bookings, materials and logistics for inductions, training sessions, celebrations and internal events.
Employee Lifecycle Administration
- Prepare and coordinate employment contracts, onboarding documentation, probation letters, contract variations, statements of service and offboarding documentation.
- Support onboarding and offboarding activities to ensure a seamless employee experience.
- Maintain accurate employee records, trackers and HRIS data for new starters, employee changes and leavers.
- Ensure all employee documentation is maintained in accordance with company requirements.
- Conduct right-to-work checks, maintain supporting documentation and monitor visa expiry dates.
HR Inbox & Employee Support
- Monitor the HR inbox, respond to routine employee enquiries and escalate matters as appropriate.
- Provide a high level of service and support to employees and leaders across the business.
Learning & Development Coordination
- Support training initiatives through the coordination of room bookings, catering, materials and attendance records.
Reporting & Administration
- Prepare regular reports relating to employee movements, including starters, leavers and internal changes.
- Maintain practical process guides, templates and administrative resources.
Process Improvement
- Identify opportunities to streamline administrative processes and improve efficiency across HR and office operations.
General Support
- Provide administrative assistance to the Manager, People Experience and broader HR team.
- Assist with ad hoc projects and initiatives as required.
What We're Looking For
We're looking for someone who is organised, proactive and people-focused, with a genuine passion for creating positive employee experiences. You'll be comfortable managing multiple priorities, have strong attention to detail, and enjoy building relationships with stakeholders across the business.
Experience
- 1-2 years' experience in HR administration, office coordination, administration or customer service.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Excellent attention to detail and a high level of accuracy.
- Confident using Microsoft Office and HR systems.
- A qualification, or current study, in Human Resources, Business Administration or a related discipline is desirable but not essential.
What's In It For You?
We are the largest jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start.
We offer:
- Generous staff discount on all Pandora products
- Birthday leave and a birthday gift
- Learning and development opportunities
- Health care benefits
- Hybrid working arrangements (3 days in the office, 2 days working remotely)
- Career development within a global organisation
- A supportive and collaborative team culture
Why Pandora?
If you DREAM, DARE, CARE and DELIVER, Pandora could be the perfect place for you.
Join a global brand where you'll have the opportunity to make a real impact on the employee experience while developing your skills across Human Resources and office operations. From supporting key people processes to helping create an engaging and welcoming workplace, you'll play an important role in supporting our employees throughout their journey with Pandora. You'll be supported by a collaborative team, industry-leading benefits, and genuine opportunities for career development on a global scale.
Ready to Apply?
If you enjoy supporting people, thrive in a fast-paced environment, and take pride in delivering exceptional administrative and office support, we'd love to hear from you. Join us and play a key role in creating a seamless employee experience and a positive workplace environment.
Pandora's recruitment procedures are designed to be transparent and fair for all candidates. We encourage applications from all backgrounds and are committed to creating an inclusive workplace free from bias and discrimination.
If you require reasonable adjustments during the recruitment process, please let us know as soon as possible.
