Specialist, Launch Operations, Pandora AME Operations
As the largest jewelry brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
About the Team:
The Pandora Operations team has a mission to provide the fastest and most accurate level of service to all internal and external customers, while closely managing operating expenses and striving for continuous improvement across all areas.
As Specialist, Launch Operations, you will support and coordinate our core operational partners across Warehouse, Logistics, and Customer Experience teams, ensuring end-to-end operational readiness and execution for all new product launches across Pandora’s NAM and LATAM clusters.
Acting as the central coordination point for launch execution, you will drive alignment across operational workstreams, manage cross-functional dependencies, and ensure key milestones are achieved. This includes establishing and continuously optimizing structured launch governance, monitoring readiness across functional teams, proactively identifying and mitigating operational risks, and ensuring products are successfully delivered to all points of sale. You will enable a seamless, on-time, and operationally excellent product launch.
Your Role as Specialist, Launch Operations:
- Coordinate end-to-end operational readiness and execution for new product launches across NAM and LATAM, partnering across Warehouse, Logistics, Planning, Customer Experience, Trade & Customs, and other key stakeholders.
- Own launch coordination across multiple workstreams, tracking critical milestones, dependencies, risks, actions, and operational readiness to support on-time execution.
- Ensure warehouse, distribution, order fulfillment, and operational processes are prepared to support anticipated product launch demand.
- Monitor launch order flow and product availability, partnering with cross-functional teams to identify and resolve system, fulfillment, distribution, or delivery issues.
- Proactively identify operational risks and execution gaps, escalating issues and coordinating solutions before they impact launch timelines or the customer experience.
- Establish and maintain launch governance, readiness reporting, project trackers, and clear stakeholder communication to drive visibility and accountability.
- Support post-launch stabilization by coordinating issue resolution and ensuring a smooth transition into business-as-usual operations.
- Drive continuous improvement by applying launch learnings, strengthening processes, and developing scalable ways of working for future launches.
What is needed to succeed:
- 3-5 years of relevant experience in supply chain, operations, logistics, distribution, project coordination, product launches, or a related field, with an equivalent combination of education and experience considered.
- Strong understanding of warehouse operations, logistics, distribution, order fulfillment, and end-to-end supply chain processes.
- Demonstrated ability to coordinate multiple projects or workstreams, manage timelines and dependencies, and drive deliverables through completion.
- Strong analytical and problem-solving skills with the ability to identify risks, troubleshoot operational issues, and translate information into actionable solutions.
- Highly organized and detail-oriented, with the ability to prioritize effectively and deliver in a fast-paced environment with evolving priorities.
- Strong cross-functional collaboration and stakeholder management skills, with the confidence to influence and drive accountability across teams and organizational levels.
- Excellent written and verbal communication skills, including the ability to provide clear project updates, escalate risks, and simplify complex operational information.
- Proficiency in Microsoft Excel and PowerPoint; experience with project management, reporting, or operational tracking tools is a plus.
- Proactive ownership mindset with a passion for operational excellence, continuous improvement, and creating scalable processes.
- Adaptable and resilient, with the ability to navigate ambiguity, anticipate challenges, and keep complex initiatives moving forward.
Our Benefits:
At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted With Care Site to explore the full range of benefits available to our employees.
Maryland Salary: $79,500 - $89,500 commensurate with experience
About Pandora:
Pandora is the world's largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewelry with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.
About Pandora NAM:
The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 140 in our Logistics Center in Glen Burnie, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.
Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.
