About PANDORA:
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora Vietnam:
Pandora’s new jewellery crafting facility is located in the Vietnam–Singapore Industrial Park III (VSIP III), about 40 km north of Ho Chi Minh City. When fully scaled, the state-of-the-art facility will produce up to 60 million jewellery pieces annually and employ around 7,000 craftspeople. It is powered entirely by renewable energy and built to LEED Gold certification standards.
Job Summary:
This position is responsible for leading and overseeing all quality assurance and quality control activities related to materials, components, and services supplied by external vendors to Pandora Production Vietnam. This role is critical in ensuring that all incoming supplier materials consistently meet Pandora's stringent quality standards, technical specifications, and regulatory requirements before entering the production process. The Supervisor acts as the primary quality interface between Pandora and its supply base.
Job Descriptions:
- Develop, implement, and maintain effective Supplier Quality Management (SQM) processes and procedures, including Incoming Quality Control (IQC) guidelines, inspection plans, and material release protocols.
- Supervise the Incoming Quality Control (IQC) team to ensure timely and accurate inspection, testing, and documentation of all raw materials, components (e.g., precious metals, stones, findings, packaging), and sub-assemblies.
- Plan and conduct routine and focused quality audits of existing and potential suppliers (domestic and international) to assess their Quality Management Systems, manufacturing processes, and adherence to Pandora's Code of Conduct and quality specifications.
- Lead the process of managing Non-Conforming Material (NCM) from suppliers. Drive rigorous Root Cause Analysis (RCA) and ensure the timely implementation and verification of effective Corrective and Preventive Actions (CAPA) by suppliers.
- Establish, track, and report key supplier quality metrics (KPIs) such as Defect Rate (PPM), On-Time Delivery Quality, and Audit Score. Use data-driven insights to manage and improve overall supplier quality performance.
- Work closely with Procurement, R&D, and Manufacturing teams to clearly communicate quality requirements, resolve technical specifications, and provide quality-related support during new material introduction or process changes (NPI/NMI).
- Ensure all supplier quality records, inspection reports, audit findings, and certification documents (e.g., Material Certificates, SDS) are meticulously maintained and comply with internal standards and relevant industry/regulatory requirements (e.g., ISO, precious metal compliance).
- Train, mentor, and develop the IQC team and inspectors to enhance their technical expertise, inspection techniques, and understanding of quality standards
Job Requirements:
- Bachelor’s or Master's Degree in Engineering (Industrial, Mechanical, Materials, Chemical), Science, or Industrial Management.
- 5+ years in QC/QA with 2+ years leading Supplier Quality or IQC in high-volume manufacturing (Jewelry, Electronics, or Precision Goods preferred).
- Strong ISO 9001 knowledge; ISO 9001 Internal/Lead Auditor certification preferred.
- Proficient in reading blueprints & GD&T expert in using calipers, micrometers, CMM, XRF, etc.
- Proven expertise in 8D, 5 Whys, Fishbone, FMEA, SPC, and Gage R&R.
- Data-driven reporting; proficient in MS Office and EQMS (Document Control Systems).
- Proven ability to lead, coach, and develop a technical QC team under high pressure.
- Strong communication & stakeholder management skills to manage external suppliers and internal teams (Procurement, Engineering).
- Proactive, highly adaptable to changing priorities, with high attention to detail.
- Fluent written and spoken English.
Due to the high volume of applications, we will only be reaching out to candidates who are being actively considered.
